Tietoevry's Collection Suite Nova is a comprehensive, automated debt collection platform designed to enhance efficiency and flexibility in managing debt recovery processes. It serves a wide range of industries, including banking, telecommunications, and utilities, providing organizations with full control over their debt management operations.

• Automated Workflow Engine: Nova's workflow management system drives automation in debt collection activities, initiating appropriate actions at the right moments to streamline processes and reduce manual intervention.
• Powerful Integration Capabilities: The platform seamlessly integrates with internal and external systems, including legal authorities and bank payment systems, facilitating efficient data exchange and shortening process lead times.
• Adaptable Collection Strategies: Nova allows for the creation of tailor-made payment plans for each debtor, utilizing a vast array of parameters. It automatically manages amortization costs, monitors incoming payments, and adjusts plans as necessary to ensure optimal outcomes.
• Multichannel Communication: The platform supports automated communication across multiple channels, including printed correspondence, telephone, SMS, email, voice messages, and a web portal solution (eNova), ensuring effective engagement with debtors and other stakeholders.
• Advanced Reporting and Analytics: Nova provides advanced statistical capabilities, enabling the extraction of detailed financial reports and insights. All activities are stored and accessible within the database, allowing for flexible report creation and data analysis.